Patient and Visitor FAQs

Digital Patient Guide

Before you get started, take a look at our digital patient guide!

CRHS Digital Patient Guide

Preparing for your Visit

Your admission to Columbus Regional Healthcare System is requested by your physician who is a member of the medical staff of Columbus Regional Healthcare System. Upon admission, you will be asked many questions by admitting personnel.

Unless you are an emergency patient, you should arrive at our Admitting Office at the time specified by your physicians’ office or pre-registration personnel.

Registration Hours

Monday – Thursday 6:00am – 5:00pm and Friday 6:00am – 3:00pm. Please report to Patient Access in the Emergency Department after Admitting Office hours.

Billing

For billing inquiries please see the Financial Representatives located at the entrance of the yellow canopy. Financial Representatives will be available Monday through Thursday 6:00am – 5:00pm and Friday 6:00am – 3:00pm. Call Customer Service (located in the Billing Department) at (910) 642-1744 to inquire about a bill and/or make a payment by phone. Hours of operation for the Billing Department are Monday through Friday 7:00am – 3:30pm.

For billing and bill payment questions regarding non CRHS services, please see below:
Carolina Physicians Network – Hospitalists   PO Box 70826  Charlotte, NC 28272  1-800-378-3947   www.carolinahealthcare.org
Valley Radiology, PA – Radiologists  PO Box 371493 Pittsburg, PA 15250 – 7493  1-844-821-8142  Fax: 865-766-8863  Office hours:  Mon-Fri 8a-4pm EST   www.crr@zotecmmp.com    Diagnostic Imaging   1-855-251-1854
Southeast Anesthesiology Consultants    Billing Questions: Contact Susie Lee (CRHS) 910-642-6427     888-280-9533  (Office located in CRHS)Payments Only:   Southeast Anesthesiology Consultant  PO Box 88087  Chicago, IL 60680-1087
Schumacher Group – Emergency Physicians   PO Box 731650   Dallas, TX 75373   888-703-3301   www.sgmedbilling.com/billpay/
Cypress Pathology Billing  PO Box 5468   Martinsville, VA 24115    800-846-7978 or 276-670-2405

Valuables

Columbus Regional Healthcare System does not assume responsibility for the loss of any valuables during your stay.

Cafeteria/Vending Machines

The hospital cafeteria, located on the first floor, is open to visitors as well as staff. Breakfast is served from 6:00 am – 10:00 am; lunch from 11:00 am – 2:30 pm; dinner from 4:30pm – 6:30 pm. Vending machines are located on the first floor at the Visitor Entrance, Outpatient Entrance and the Emergency Department. For your convenience, the cafeteria dining area is open 24 hours a day.

The Sunshine Shop

The hospital gift shop, “The Sunshine Shop,” is located on the first floor in the lobby area. Open seven days a week and operated by our volunteer staff, The Sunshine Shop offers beautiful gifts, cards and flowers.

Spiritual Care

CRHS offers spiritual care in the form of chaplain services. Services include: daily rounds, on-call emergency response, end-of-life concerns, prayers or rituals, crisis counseling and family support. Learn more about Chaplain Jeremy Simmons and spiritual care services at crhealthcare.org/patients-visitors/spiritual-care/.

You can call 910-642-1702 for the Chaplain’s Office, or for more information on the Clinical Pastoral Education program.

Visiting Hours

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern. In order to enhance the quality of care, the following visiting hours and regulations have been established.

Critical Care Unit (CCU)

5:00 am  –  5:30 am
9:00 am  –  9:30 am
11:00 am  –  11:30 am
1:00 pm  –  1:30 pm
3:00 pm  –  5:00 pm (open – two visitors/room)
8:30 pm  –  9:30 pm

Family Birthing Center, 4th, 5th & 6th floor and Non-Critical Care Unit

8:00 am – 8:30 pm

Emergency Department

Only one visitor is allowed with a patient at any time. The exception is children, who may have both parents with them in the Emergency Department.

Parking

Parking for patients and visitors is available 24 hours a day, seven days a week. Patients and visitors are cautioned not to park in reserved areas or certain designated areas. While security is typically not a problem, we ask that you be sure to lock your car and store valuables in your trunk. If something happens that requires assistance with your vehicle, please call the Operator or the Security Department at Ext. 2333.

Waiting Areas

There are specially-designated waiting areas for visitors on each patient floor and on the main floor in the lobby. They are located as follows:

Main Waiting Main Lobby
Ambulatory Surgery Yellow Canopy Entrance
Nursing Units East end (near Visitor Elevator)
CCU Waiting Area Phone: (910) 642-9975

All outpatient Ancillary Departments have waiting areas as well.

Partnering with Our Patients for Your Safety

Many hospitals across the country are working to make health care safety a priority. We encourage our patients to be active participants in their healthcare through the use of the “Speak Up” program.

  • Speak up if you have questions or concerns and if you don’t understand, ask again.
  • Pay attention to the care you are receiving. Ask questions when you don’t understand.
  • Educate yourself about your diagnosis, medical tests and your plan of care.
  • Ask a trusted family member or friend to be with you if you are unable to ask questions for yourself.
  • Know what medications you take.
  • Use a health care organization that has undergone rigorous on-site evaluations.
  • Participate in decisions about your treatment. You are the center of your health care team.

Help Us Keep You Safe

Anytime you or a family member is a patient at Columbus Regional Healthcare System, please bring your current medications or a list of them (and dosage) as well as any drug and/or food allergies you may have.

All medications you take while in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedsides.

Infection Control

Infections can occur after many types of medical procedures and at Columbus Regional Healthcare System policies and procedures are in place to avoid such infections. However, there are several things you can do to help prevent infections from developing in the hospital such as: hand washing, hand sanitizing, keeping dressings clean and dry and asking friends and family not to visit if they themselves feel ill, among others. Talk to your nurse promptly if you have an infection control question.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.

Notice of Privacy Practices

For a description of how medical information about you may be used or disclosed (as well as how you can gain access to this information) please read Columbus Regional Healthcare System’s Notice of Privacy Practices.

JCAHO Public Notice

If you have concerns about patient care or safety at Columbus Regional Healthcare System or any of its affiliates, you are encouraged to share your concerns with your nurse, the supervisor on duty or administration.

If preferred, you may contact the following:

Quality Management Department – (910) 642-9419
Administration – (910)-642-1771

If your concerns are not resolved by these means, you may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) directly. JCAHO surveys hospital facilities to evaluate compliance with nationally established JCAHO standards. Anyone believing that they have pertinent and valid information about quality-of-care issues or the safety of the care environment in our hospital is encouraged to contact JCAHO:

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Phone: 1-800-994-6610
Email: complaint@jcaho.org

Thank you for choosing Columbus Regional Healthcare System as your healthcare provider!

 

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